You have 12 hours from the time your order is placed to request a modification or cancellation. After this window, your order may have already entered processing and we cannot guarantee changes can be made. Please email us as soon as possible at support@joyhangs.com.

Please check your spam or junk mail folder first. If you still cannot locate it, your email address may have been entered incorrectly at checkout. Please contact us with your full name and the date of purchase and we will look up your order for you.

If your order has not yet been shipped, please contact us immediately and we will do our best to update the address. Once an order has been dispatched, the shipping address cannot be changed. Please refer to your tracking information for delivery updates.

We accept all major credit and debit cards (Visa, Mastercard, American Express, and Discover), as well as PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, and other payment methods available at checkout.

We currently ship to the following countries and regions: United States (excluding Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam, Northern Mariana Islands, American Samoa, Federated States of Micronesia, Marshall Islands, Palau, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific), Canada, United Kingdom, Australia, New Zealand, Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Spain, Sweden, Luxembourg, Norway, and Switzerland.
If your country is not listed, please contact us at support@joyhangs.com and we will do our best to assist you.

Order Processing
Standard items are typically processed and dispatched within 1–3 business days.

For Customized or Made-to-Order items:

• Design confirmation: 3–7 business days (depending on communication and design complexity)
• Production: approximately 7 business days after design confirmation
• Total time before shipment: approximately 10–14 business days

Estimated Delivery Times After Dispatch

• United States: 5–9 business days
• Canada: 5–9 business days
• United Kingdom: 3–5 business days
• Australia: 7–15 business days
• New Zealand: 3–10 business days
• Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Spain, Sweden: 3–10 business days
• Luxembourg, Norway, Switzerland: 8–15 business days

Please note that delivery times are estimates only and may be affected by customs clearance, carrier delays, or public holidays.

International packages are occasionally subject to customs inspection as part of standard procedures. In most cases, packages are released within a few business days without any action required on your part.
We ship on a DDP (Delivered Duty Paid) basis, meaning all applicable import duties and taxes are handled on our end. You will not be required to pay any additional customs fees upon delivery.
If your package has been held for more than 15 business days, please contact us at support@joyhangs.com with your order number and we will follow up with the carrier on your behalf.

Please first check whether the package was left in a secure location or accepted by a neighbor. If you are still unable to locate it, please contact us within 3 business days of the marked delivery date with your order number. We will open an investigation with the carrier on your behalf.

Please email us at support@joyhangs.com within 30 days of receiving your item. Include your order number, the reason for your return, and photos if the item is damaged or defective. We will respond within 2 business days with return instructions and the applicable return address.

Once we receive and inspect your returned item, your refund will be issued to your original payment method within 10 business days of inspection completion. Please allow an additional 3–5 business days for your bank or card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please first contact your bank to confirm whether a refund is currently being processed. If your bank has no record of the refund, please reach out to us at support@joyhangs.com and we will investigate on your behalf.

Customized and made-to-order items are final sale and are not eligible for return or exchange under standard circumstances. However, if your item arrives damaged or defective, we will work with you to arrange a replacement or full refund at no additional cost.

Color appearance may vary slightly between your screen and the actual product due to differences in device display settings and color calibration standards. This is a normal occurrence and does not constitute a product defect. Our product photography is conducted under professional conditions to represent colors as accurately as possible. If you have any concerns, please do not hesitate to contact us.

We are committed to sourcing materials that are environmentally responsible and safe for everyday use. Specific material details are listed on each individual product page. If you have particular concerns or known allergies, please contact us before placing your order and we will be happy to provide further information.

Yes, we offer customized made-to-order products tailored to your specific requirements. To get started, please email us at support@joyhangs.com with a description of your needs and we will provide you with available options and a quote.

You can contact us through the following channels:

• Email: support@joyhangs.com (available anytime)
• Contact form: Visit our Contact Us page and submit your inquiry directly

We are committed to responding to all inquiries within 24 hours of receipt. During business days, response times are typically faster. Please note that responses may be slightly delayed during public holidays. We appreciate your patience.